TERMS OF SERVICE
TERMS OF SERVICE
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OVERVIEW
This website is operated by DEJA VÚ. Throughout the site, "we," "us" and "our" refer to DEJA VÚ. By visiting our site or purchasing from us, you engage in our service and agree to these Terms of Service, along with any additional policies referenced here or linked from this page.
Please read these terms carefully before using our website. If you don't agree with any part of them, please don't use the site or place an order. Any new features or tools added to the store are also covered by these terms. We may update this page at any time, continued use of the site after changes means you accept them.
Our store runs on Shopify Inc., which provides the platform that lets us sell to you.
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SECTION 1 — USING THIS SITE
By using this site, you confirm you're at least the age of majority where you live, or that you have permission from a parent or guardian. You agree not to use our site for any unlawful purpose, and not to upload or transmit viruses, malware or any harmful code. Breaking these terms may result in immediate termination of your access to our services.
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SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason. Some information you send us may travel unencrypted across networks, payment details, however, are always encrypted. You agree not to copy, resell or exploit any part of our service without our written permission.
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SECTION 3 — ACCURACY OF INFORMATION
We work hard to keep the content on this site accurate and current, but we can't guarantee it's always complete or error-free. Anything you read here is for general information — use of this site is at your own risk.
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SECTION 4 — CHANGES TO PRODUCTS AND PRICING
Prices, product descriptions and availability may change at any time without notice. We may modify, pause or discontinue any part of our service without liability to you or any third party.
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SECTION 5 — OUR PRODUCTS
We do our best to display our jewelry accurately, but slight variations in color or finish may occur — screen displays vary, and materials like freshwater pearls are naturally unique. We may limit quantities, restrict sales to certain regions, or discontinue a product at our discretion. Returns and exchanges follow our Shipping & Returns policy.
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SECTION 6 — ORDER AND ACCOUNT ACCURACY
We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers or distributors, or that use duplicate account, billing or shipping details. If we cancel or change your order, we'll try to reach you using the contact details you provided. Please keep your account information current and accurate.
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SECTION 7 — THIRD-PARTY TOOLS
We may give you access to third-party tools we don't control. These are provided "as is," without warranty, and any use of them is at your own risk — please review the relevant third party's own terms.
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SECTION 8 — THIRD-PARTY LINKS
Some content or links on our site may lead to third-party websites we're not affiliated with. We're not responsible for their content, accuracy or practices — please review their policies before engaging with them.
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SECTION 9 — YOUR COMMENTS AND FEEDBACK
If you send us ideas, suggestions or other content, you agree we can use, edit or share it freely, with no obligation to compensate you or keep it confidential. You're responsible for making sure anything you send us doesn't violate anyone else's rights and isn't unlawful, abusive or misleading.
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SECTION 10 — PERSONAL INFORMATION
Your personal information is handled according to our Privacy Policy.
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SECTION 11 — ERRORS AND CORRECTIONS
Our site may occasionally contain typos or errors related to pricing, descriptions or availability. We reserve the right to correct these and to cancel or adjust orders affected by them, even after you've placed an order.
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SECTION 12 — PROHIBITED USES
You may not use our site for anything unlawful, to infringe on our (or anyone else's) intellectual property, to harass or discriminate against others, to spread malicious code, to collect others' personal data without consent, or to interfere with the site's security or functionality. We may terminate your access for any violation of these terms.
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SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We don't guarantee that using our site will be uninterrupted, secure or error-free. Our service and products are provided "as is," without warranties beyond what's expressly stated. To the fullest extent permitted by law, DEJA VÚ and our team are not liable for indirect, incidental or consequential damages arising from your use of our site or products.
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SECTION 14 — INDEMNIFICATION
You agree to hold DEJA VÚ and our team harmless from any claims, including legal fees, arising from your breach of these terms or violation of any law or third-party right.
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SECTION 15 — SEVERABILITY
If any part of these terms is found unenforceable, the rest remains in effect.
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SECTION 16 — TERMINATION
These terms apply until terminated by you or us. We may end your access at any time if we believe you've violated these terms, without affecting any obligations already incurred.
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SECTION 17 — ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy and any other posted policies, form the entire agreement between you and DEJA VÚ regarding your use of our site.
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SECTION 18 — GOVERNING LAW
These Terms of Service are governed by the laws of Portugal.
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SECTION 19 — RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you're a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, under EU consumer protection law. To exercise this right, contact us at dejavu.jewerly.eu@gmail.com.
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SECTION 20 — CHANGES TO THESE TERMS
We may update these terms at any time by posting changes to this page. Continued use of our site after changes means you accept them.
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SECTION 21 — CONTACT
Questions about these terms? Email us at dejavu.jewerly.eu@gmail.com.
PRIVACY POLICY
Your privacy matters to us. This policy explains what personal data we collect, why, and how we protect it.
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1. Who We Are
DEJA VÚ is the data controller responsible for your personal information. Contact us at dejavu.jewerly.eu@gmail.com for any privacy-related question.
2. What We Collect
Name, email address, shipping and billing address, phone number, payment information (processed securely by our payment provider), order history, and browsing data such as IP address and cookies.
3. How We Use Your Data
To process and deliver your orders, communicate with you about your purchase, provide customer support, improve our website, and, with your consent, send marketing communications.
4. Legal Basis for Processing
We process your data based on contract performance (fulfilling your order), legitimate interest (improving our services), consent (marketing emails), and legal obligation (tax and accounting records).
5. Cookies
We use cookies to keep our website functioning properly, understand how it's used, and personalize your experience. You can manage cookie preferences through your browser settings.
6. Sharing Your Data
We share your data only with trusted third parties who help us run our business: our e-commerce platform (Shopify), our payment processor, shipping carriers, and marketing/analytics tools. We do not sell your personal data.
7. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes described here, or as required by law.
8. Your Rights
If you're located in the EU or UK, you have the right to access, correct, delete or restrict the use of your personal data, request a copy of it, object to certain processing, and lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at dejavu.jewerly.eu@gmail.com.
9. International Transfers
Some of our service providers may process data outside your country. When this happens, we ensure appropriate safeguards are in place.
10. Children's Privacy
Our website is not directed at children under 16, and we do not knowingly collect their personal data.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect once posted on this page.
12. Contact
Questions about your privacy? Email us at dejavu.jewerly.eu@gmail.com.
